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Returns Policy
Refunds / Returns / Exchanges:
There are no refunds on Kote-It Houston courses or events. There are also no refunds in cases of accidental registration or cancellation due to weather. Course cancellations are at the sole discretion of Kote-It Houston. Your payment will be applied towards a future class or transferred to another person of your choosing. If you are unable or choose not to attend, you are allowed to reschedule once. You have 12 months from your original class date to reschedule and attend your new class. Failure to attend or transfer the second class date will result in the forfeiture of any registration fees paid.
Items may be returned within 30 days of being delivered. Clearance, Demo Items, and armor are NOT returnable, all sales are final on these items. All items returned must be unused, and still in their original wrapping and/or packaging. ITEMS THAT ARE NOT IN BRAND-NEW CONDITION OR CLOTHING THAT HAS BEEN WASHED WILL NOT BE ACCEPTED. Refunds will be granted to customers upon receipt and inspection of the goods by Kote-It Houston. We charge a 10% restocking fee on returned items. Shipping charges are non-refundable. Exchanges for sizing and color are acceptable only for the exact same item and cost. Customers will need to pay return shipping charges for any exchanges (usually $10).
WE DO NOT ACCEPT ANY RETURNS/REFUNDS/EXCHANGES ON ANY FIREARMS.
email: info@koteithouston.com for returns/exchange instructions.
Shipping
Due to COVID19 Delays, we can no longer guarantee delivery windows.
Standard Shipping will be shipped via USPS Priority Mail depending on the size, cost, and address of the package. Tracking will NOT be available for USPS Priority Mail at the time of shipping but can be requested after the order has shipped (due to delay from the post office). USPS Priority Mail shipping times average 3 business days. If your order is lost or stolen you must file a claim with USPS.
Kote-It Houston ships orders complete whenever possible however some items may be drop shipped from the manufacturer.
International Orders:
Kote-It Houston does not ship internationally unless orders are going to US, Allied and Coalition members stationed overseas (armor is excluded). For APO/FPO/DPO addresses - choose the USA as the country for the shipping address, the city is APO or FPO and the state is AP/FP or AE/FE. Due to the fact that once packages enter the military postal system they cannot be tracked, we cannot refund money on packages that are lost and the postal system shows as received.